IT Support Ticket Process

This process can be downloaded and imported into your Integrify instance. The downloadable .json file is at the bottom of this page. Directions for importing processes.


If you're managing IT support requests with emails, phone calls, and pop-ins, this IT Support Ticket process should be high on your list of Integrify processes to implement. Capture all the relevant details of an IT support need and then route it to the appropriate resource.

Of course, as with every process template, you can edit the process and forms to suit your unique situation.

Process

it-support-ticket-process-flow.png

Forms

IT Support Request Form

support-request-form.png

IT Response Form
support-ticket-resolution-form.png

 

Download the Process


Note: You may need to right-click on the button and then save the .JSON file to avoid opening the file in your browser.