How do I access my private database server?

1. Submit a help ticket on our support site:

Items to include on the ticket:

  • External IP Address or IP Range. You can obtain this from your network administrator or by googling "What is my IP Address?"
  • First Name, Last Name, and Email Address of users that need access to the server
  • Any specific needs around the type of access each user needs.

Support personnel assigned to your ticket will reply with information once access is set up. 

Each user will recieve a non descriptive email containing their password. Be sure to inform your users this email is coming. 

2. Download a SQL tool or custom code of your choice to access your database. 

  • We recommend you enable encryption on your connection.

3. Log in with the information provided via email.

Should you have any questions or issues, please contact Customer Success

Click here to email us!