Customer Feedback Process

This process can be downloaded and imported into your Integrify instance. The downloadable .json file is at the bottom of this page. Directions for importing processes.

Gathering feedback, good or bad, from your customers is essential to good customer service and long-term customer relationships.

This process allows customer service agents to complete a form anytime customer feedback is received and kick off a process that ensures appropriate follow-up. As an alternative, this process can be made public facing, allowing your customer base to give anonymous feedback as well.

Form

Based on the Feedback Category selected, a section will be displayed for each type.

Process

Note: Processes are zipped for easier download. Click here more information on using zip files.