Articles in this Section

Add a Custom Logo

Adding Tables to Email Notifications

Assign Future Tasks with the Form Assigner

Can HTML forms be hosted outside the Integrify portal?

Can I change the name of a milestone task on a process in production?

Can I migrate a group of requests from one version of a process to an updated version?

Can Integrify Pass Files into SharePoint?

Can we authenticate with SAML when hosting HTML forms outside the Integrify Portal?

Can we prevent a new request ID from being created until a task completed?

Coalescing Data: An Advanced Integrify Technique

Creating Ad-Hoc Related Requests

Creating a Table Maintenance Process

Does the user_recent_activity store data when a user resets or re-assign a task?

Does Integrify support two factor authentication?

Does Integrify support leap year dates?

Do notifications get sent out to users that have been disabled?

Embedding Calendars in Dashboards

How do I limit the allowed max file attachment size?

How do I force local communication within the application?

How do I enable AUTH for Integrify to redis communication?

How is user concurrency determined for my installation?

How do I force a user to change their password on the next login?

How can I extract grid data to add it to custom tables?

How do I import Active Directory users into Integrify using ADSync?

How Do I Make The Lines In A Process Straight?

How can I paste spreadsheet rows into a grid?

How do I schedule a process?

How do you edit Request Description and other fields after the workflow has started?

How to Clear Your Browser Cache

How to Configure Dynamic Task and Request Names?

I forgot my password.

Is there a way to edit the name of a request after it has been submitted?

Is there any negative impact if we change the time_out configuration on a task in a process in status production?

I would like to set a report to run from a set date say (1/1/15) through the current day (Today). How can I set my report to do that automatically?

Is there any way to configure account lockout rules?

The Difference Between a Requester and a Recipient

Upgrading Your Select List Fields (Step-By-Step Guide)

Using Assigner Tasks

What Does "Create a Copy of this Request" Do?

What is "Submit on Behalf of:" when starting a new request?

What are Best Practices for Testing in Integrify?

What do I need to change when I load balance Integrify?

What browsers does Integrify support?

What is the PDF Generator Task?

What Is Advanced Technical Support (ATS)?

When an Integrify Administrator performs a task resets or redo-completion, is there a logging table where this information is stored?

What is the best practice for archiving request data (e.g. attachments)?

When to Version a Production Workflow

Where are the logs for my OnPremise installation, what do they contain, and what should I look out for?

Using The Excel Import Task to Enhance Your Automation

Does Integrify integrate with Microsoft products?

Frequently Asked Questions about the PSPDFKit Acquisition

What Is Advanced Technical Support (ATS)?

Taking Integrify Beyond a Standard Installation

We know our customers sometimes want more than a standard Integrify installation to meet the needs of their technical environment or business requirements. To help accommodate these additional needs, Integrify can provide Advanced Technical Support.

Standard trouble tickets that are support-related are not billable.

What Advanced Technical Support Covers

For all Types of Licenses

  • Installation and configuration of the SAML Client add-on (SSO)
  • Integrify database schema consultation (for Reporting, DB tasks, DB
    bound question types)
  • Advanced troubleshooting of non-bug related Integrify issues
  • User import assistance
  • Any configuration changes to out-of-the-box Integrify*
  • Technical consultations related to Integrify via phone/desktop sharing

For Cloud Licenses

  • Database Access and Administration tasks
  • Application of specific access security policies

For On-Premise Licenses

  • Integrify Application installations
  • Integrify Application updates
  • Integrify Application migration to a new host

* Using the Integrify internal user database for authentication and all other standard installed defaults.

Purchasing ATS Hours

Advanced Technical Support (ATS) can be purchased to support additional technical setup and configuration. ATS hours can be purchased individually or in blocks at a discount.

  • 4-hour block – prepaid @ $800 to be used at their discretion
  • Per hour basis @ $240/hour (charged per 15-minute increments)

ATS hours can be purchased through your account manager or through our support system.

NOTE: After-hours support is charged at time and a half. Normal business hours are 8 am-6 pm EST.