The Discussion feature (or Discussion Tab) reduces the need to have conversations about a specific request outside of Integrify and the need to have requests bounce back to the Requester for additional information. This streamlines the process and centralizes all request-related information within Integrify.
Many workflows will have a form submission with several approval steps. The Approval tasks usually link back to the original form in the workflow in case an approver needs to send the request back to the requester (e.g. "More Information Needed." Once the request is sent back it now has to go through all of the approval steps again. This can happen multiple times.
Instead, once a request is launched, questions for the requester (or anyone else involved in the process) can be asked on the Discussion Tab, which appears along with the Request Detail and Flow View tabs. Discussions are independent of any routing and tracked along with the request. Discussions are then automatically saved along with all other request information if needed later.