The Recipients configuration’s primary purpose is to assign specific user(s), group(s), or role(s) to a task. The individuals assigned, by whatever means, are those individuals who are requested to take action on the task to complete a form, approve a request, etc.
The Recipients configuration has two configuration areas:
Each of these configurations is detailed below.
Recipients are those individual(s), group(s), or role(s) that need to take action (to be assigned) on a task. The action could be completing a form, an approval or uploading an Excel document.
Any non-system task will require the assignment of one or many Recipients. Non-system tasks are:
Recipients are categorized as follows:
For each task you add to your process, the same series of Dynamic Recipient recipients will be available for those tasks (except the Requester and Client).
As mentioned earlier, a Static recipient can be any user, group of users or role defined within Integrify.
To add a Static recipient to a task, you may perform a partial first and last name search in the Filter Accounts box provided:
You may limit or increase the scope of your search by checking Contacts, Groups, Roles and Dynamic check boxes below the Filter Accounts field. To access this, click on the filter button next to the magnifying glass icon.
Your search results will be displayed directly below the Filter Accounts field. To add the user (or group) as a Recipient for the task, just click the add (+) icon:
Once a user/group has been added, the record will be displayed in the Recipients list:
To add multiple recipients at once, use the checkbox on the far left and check all the recipients you'd like to add. You'll notice that the badge at the top of the column will increment with each checked recipient. Once you have all your recipients checked, click the badge to add them all.
To remove a task recipient, just left-click the minus (-) icon next to the recipient.
Adding a Dynamic Recipient
Dynamic recipients are valid users within Integrify, however, they are based on the scope of the process as it is executing.
For instance, many processes have a form to be completed as the first task in the process. Rather than trying to figure out who that user might be when the request starts with business rules or other logic, you would use a Dynamic Recipient such as the Requester. This way, you are always guaranteed that whoever starts the process is the person who will be assigned to that first task in the process.
To add a Dynamic Recipient as a recipient for a task, enter a check mark in the Dynamic checkbox.
If you add no search criteria and a check is entered in the Dynamic checkbox, you will be presented with a list of the all Dynamic Recipients available within this process:
Like a Static recipient, just click the add (+) icon.
You will notice as your process grows larger, your available list of Dynamic recipients also increases. For each task you add into your process you will have a list of Dynamic recipients associated with the tasks.
The Assignment Settings area provides additional control over what a given recipient or set of recipients can do once they have been assigned to a task:
These settings only impact what a user can do after a task has been assigned to a user.
|This Task can be reassigned||If selected, any user assigned to this task will have an option made available for him/her to search and assign the task to another user in Integrify.|
|This task can be canceled||If selected, any user assigned to this task will be able to optional cancel the task. You will have to account for a canceled task status in your transitions for this behavior.|
|Cancel Tasks for other recipients after reassignment||If a task is reassigned by a user and multiple people are assigned to the task to complete, once the reassignment is complete all of the other recipients of the task will no longer be required to complete the task.|
|Ignore timeout settings when data is saved||If time-based settings are defined for a task and timeouts are set, if a user uses the “save draft” option for a form task, the Integrify Task Processor service will ignore the time-based settings to allow the user to come back to the task and complete it as needed.|